Privacy Policy

At UGO Foods LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at ugofoodshelp@gmail.com and we will delete such information.

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, phone number
• Usage Data: Pages visited, time spent on site, referring website

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send marketing communications (with your consent)
• Improve our website and product offerings
• Prevent fraud and enhance security
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following service providers:

• Stripe — for payment processing
• Resend — for order confirmations and email communications
• Supabase — for order and customer data storage
• Analytics tools to help us understand website usage (when applicable)
• Legal authorities when required by law

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We retain order and customer data for as long as necessary to fulfill the purposes described in this policy, including for tax, legal, and accounting purposes. Order records are typically retained for at least 7 years to comply with legal obligations. You may request deletion of your personal data by contacting us; we will comply where we are not required to retain the data by law.

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise any of these rights, please contact us at ugofoodshelp@gmail.com. We will respond to your request within a reasonable timeframe.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.